RSS feed for this section

Archive | Helpful Articles

Jira Service Desk for Non-Technical Teams

image1

Last week Atlassian announced a shift in Jira Service Desk to further support non-IT teams and business divisions, increasing JSD’s flexibility when deployed with a customer. Specifically targeting HR, Legal and Facilities groups, Atlassian added out-of-the-box templates for JSD Next-Gen projects. Templates include request types that are tailored to a specific business unit with workflows […]

Building Good Governance to support Atlassian Enterprise Growth

administration-1

Summary Good governance of Atlassian products will ensure controlled scalability, visible change management, and open knowledge sharing across the entire enterprise. Broadly speaking, Enterprise Governance is a structure critical for promoting the best balance between company goals with company growth. Specifically, those Enterprises that depend on Atlassian tools must be versatile and prepared for growth. […]

The 3 Phases of Proper Agile Transformation

Parkour

Summary As agile coaches and Atlassian Partners, we’ve helped companies of all sizes across varying industries successfully adopt and become agile. Agile is no longer reserved for fast-moving software development teams: Business units, C-level executives, and even military operations are all aspiring to become agile and more responsive so they can stay competitive in a […]

Global Permission or Group? Clearing up confusion on JIRA Administrators

admin-img

We often get several questions in class about the differences between JIRA System Administrators and JIRA Administrators, especially as they relate to Global Permissions & Groups: What is the difference between JIRA System Administrators and JIRA Administrators? Why is there a JIRA Administrators Global Permission and a jira-administrators group? Why does JIRA Cloud version only […]