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Archive | Administration

Jira Service Desk for Non-Technical Teams

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Last week Atlassian announced a shift in Jira Service Desk to further support non-IT teams and business divisions, increasing JSD’s flexibility when deployed with a customer. Specifically targeting HR, Legal and Facilities groups, Atlassian added out-of-the-box templates for JSD Next-Gen projects. Templates include request types that are tailored to a specific business unit with workflows […]

The Soft Skills of Governance

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The Constitutional Convention of the United States was a protracted affair for good reason: planning and implementing governance is hard. When separate parties have competing agendas, compromise becomes the only way forward. And when tempers and fears grow, sometimes compromise becomes more of a personal challenge than a professional one. As with countries, companies are […]

Building Good Governance to support Atlassian Enterprise Growth

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Summary Good governance of Atlassian products will ensure controlled scalability, visible change management, and open knowledge sharing across the entire enterprise. Broadly speaking, Enterprise Governance is a structure critical for promoting the best balance between company goals with company growth. Specifically, those Enterprises that depend on Atlassian tools must be versatile and prepared for growth. […]

The 3 Phases of Proper Agile Transformation

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Summary As agile coaches and Atlassian Partners, we’ve helped companies of all sizes across varying industries successfully adopt and become agile. Agile is no longer reserved for fast-moving software development teams: Business units, C-level executives, and even military operations are all aspiring to become agile and more responsive so they can stay competitive in a […]