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Jira Service Desk for Non-Technical Teams

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Last week Atlassian announced a shift in Jira Service Desk to further support non-IT teams and business divisions, increasing JSD’s flexibility when deployed with a customer. Specifically targeting HR, Legal and Facilities groups, Atlassian added out-of-the-box templates for JSD Next-Gen projects. Templates include request types that are tailored to a specific business unit with workflows […]

The Soft Skills of Governance

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The Constitutional Convention of the United States was a protracted affair for good reason: planning and implementing governance is hard. When separate parties have competing agendas, compromise becomes the only way forward. And when tempers and fears grow, sometimes compromise becomes more of a personal challenge than a professional one. As with countries, companies are […]

Building Good Governance to support Atlassian Enterprise Growth

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Summary Good governance of Atlassian products will ensure controlled scalability, visible change management, and open knowledge sharing across the entire enterprise. Broadly speaking, Enterprise Governance is a structure critical for promoting the best balance between company goals with company growth. Specifically, those Enterprises that depend on Atlassian tools must be versatile and prepared for growth. […]

The 3 Phases of Proper Agile Transformation

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Summary As agile coaches and Atlassian Partners, we’ve helped companies of all sizes across varying industries successfully adopt and become agile. Agile is no longer reserved for fast-moving software development teams: Business units, C-level executives, and even military operations are all aspiring to become agile and more responsive so they can stay competitive in a […]

Why We Teach Workshops

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At Oasis Digital, Expium’s sister company, our core business is to build custom software that helps our customers thrive. Everyone that works at Oasis Digital solves challenging technical problems every day. Our team creates solutions for complex customer needs, and is constantly improving our technology stack to do this more effectively.  Similarly, at Expium we […]