Technology platforms mature and improve over time. The Atlassian ecosystem is no exception. One area where Atlassian has matured dramatically is in supporting customizations. In the past customizations were a real “wild west” edit the database and file system approach. Today we have flexibility in configuration and a strong API. Often people have a hard […]
Service Desk is now an application on its own and no longer an add-on to JIRA. https://www.atlassian.com/software/jira/service-desk
Yes, you can used advanced filters (JQL) to look at a particular work item. I would specifically look at “worklogAuthor”, “worklogComment”, and “worklogDate” to get the information you need.