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Archive | Case Studies

The Soft Skills of Governance

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The Constitutional Convention of the United States was a protracted affair for good reason: planning and implementing governance is hard. When separate parties have competing agendas, compromise becomes the only way forward. And when tempers and fears grow, sometimes compromise becomes more of a personal challenge than a professional one. As with countries, companies are […]

Global Permission or Group? Clearing up confusion on JIRA Administrators

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We often get several questions in class about the differences between JIRA System Administrators and JIRA Administrators, especially as they relate to Global Permissions & Groups: What is the difference between JIRA System Administrators and JIRA Administrators? Why is there a JIRA Administrators Global Permission and a jira-administrators group? Why does JIRA Cloud version only […]