Last week Atlassian announced a shift in Jira Service Desk to further support non-IT teams and business divisions, increasing JSD’s flexibility when deployed with a customer. Specifically targeting HR, Legal and Facilities groups, Atlassian added out-of-the-box templates for JSD Next-Gen projects. Templates include request types that are tailored to a specific business unit with workflows […]
New User Roles on Jira Cloud and their relationship to Groups and Global Permission Jira has recently announced several new user features for the Cloud instance. One major addition is User Roles, which will now allow Admins to categorize users. User Roles come in three types: Basic, Trusted, Site AdministratorUser Roles are different from Project […]
Governance is a tricky topic to talk or write about. It is misunderstood, misused, or confusing to most people. Yet the concept of Governance comes into play in every aspect of any organization. Governance and policy should not be viewed as bureaucracy run amok, or heavy handed control. Good Governance can actually prevent bureaucracy and […]
Summary Good governance of Atlassian products will ensure controlled scalability, visible change management, and open knowledge sharing across the entire enterprise. Broadly speaking, Enterprise Governance is a structure critical for promoting the best balance between company goals with company growth. Specifically, those Enterprises that depend on Atlassian tools must be versatile and prepared for growth. […]
Summary In JIRA User, Groups & Roles are located in different places and have different functions and Permissions. This document will review the key functionality and differences around people and permissions in JIRA. User, Groups & Roles Locations The locations of people is in more than one place in JIRA. This represents not only the […]
Summary As agile coaches and Atlassian Partners, we’ve helped companies of all sizes across varying industries successfully adopt and become agile. Agile is no longer reserved for fast-moving software development teams: Business units, C-level executives, and even military operations are all aspiring to become agile and more responsive so they can stay competitive in a […]
We often get several questions in class about the differences between JIRA System Administrators and JIRA Administrators, especially as they relate to Global Permissions & Groups: What is the difference between JIRA System Administrators and JIRA Administrators? Why is there a JIRA Administrators Global Permission and a jira-administrators group? Why does JIRA Cloud version only […]
With the release of Jira Portfolio 2.0, Atlassian has unlocked some high level reporting features that were previously either completely unavailable to users, or required advanced levels of development work to attain. With the new customizable hierarchy, large amounts of epics and projects, extending for months or years at a time, can now be tracked. […]
In August, 2016 we held a private live webinar for our clients. We have had a lot of interest in Portfolio and decided to publish video of the webinar and a transcription here, in this post. Some minor editing of the text has occurred to assist with the flow. Michael: Welcome to our Portfolio 2.0 […]
In the JIRA Boot Camp class we use a number of illustrations to support the curriculum. These diagrams become a visual foundation and support visual learners. Students are also encouraged to reference these as they work with JIRA. The full set are included here in this post for easy access.
