How to Create an Issue

Create Issue Screenshot

To create a new JIRA issue:

  1. Click the button ‘Create’ in the menu bar at the top of the screen (the quick keyboard shortcut is simply ‘c’).Create Issue Screenshot
  2. On the Create Issue dialog box, select the applicable project and issue type.
  3. Choose a Summary for the issue, and complete any required fields (marked with an asterisk), as well as any pertinent fields.
  4. If you want to change the fields that are shown within the dialog box:
    • Select the ‘Configure Fields’ button in the top right of the dialog box.
    • Select ‘Custom’ and click the checkboxes of the fields you want to show or hide, or click ‘All’ to show all fields.
    • When you create your next issue, JIRA will remember your previously chosen fields.Create Issue Screenshot
  5. Click the ‘Create’ button when you have filled out all the necessary fields to your satisfaction.

A new ‘Create Issue’ box will appear if you selected the ‘Create another’ checkbox (depicted above).  If you configured your dialog box to be pre-populated, double check all fields to ensure they are correct before creating the next issue.


  • Mentioning other users in the Comment or Description fields will prompt an email to be sent to said user’s email address (registered with their account) after clicking the ‘Update’ button.
  • You can link other issues, insert images or macros, and more in certain text fields for an issue.
  • To see a list of all the issues that you have created that have not been resolved, select your username and click ‘Profile’, then click ‘Filters’ -> ‘Reported & Open’.
  • Depending on the ‘Autowatch’ setting in your user profile, you may accordingly become a ‘watcher’ of the issues you create (in Administration -> System -> User Preferences).


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