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ITSM solutions with Jira Service Management

Expium is your guide to Atlassian’s Jira Service Management, Opsgenie, and Statuspage. Learn how to enable high velocity collaboration between Dev, Ops, and business teams through incident management, change management, and service management.

Jira Service Management

High Velocity ITSM

In this 2-part Webinar series, Expium will accelerate your understanding of Atlassian’s powerful ITSM tools for delivering customer and employee success. Successful ITSM tools allow service teams to quickly deliver value across every team, from IT to HR to Legal:

  • Work becomes visible and simple to track across the enterprise, providing seamless collaboration between IT support and operations.
  • Change management risk is mitigated by connecting Dev and Ops to accelerate critical development work and rapid deployment.
  • Service requests are easily associated with tracked assets.
  • Incidents are managed centrally and efficiently, connecting the right people at the right time.
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Jira Service Management Fundamentals

In this 1-hour webinar, Expium's Atlassian Certified Experts provide a comprehensive introduction to Atlassian's enterprise service management solution, Jira Service Management, covering basic tool features such as customer portals, SLAs, queues, request types, and knowledge bases, as well as real-life use cases built for our clients. Join us for our next webinar Dec 9, 2021!

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Jira Service Management for ITSM

In this 1-hour webinar, Expium's Atlassian Certified Experts demonstrate Atlassian's full suite of ITSM tools. Observe case studies for incident management, change management, and asset management, using Opsgenie, Bitbucket, Statuspage, and Insight in collaboration with Jira Service Management. This webinar builds on our Jira Service Management fundamentals webinar, which focuses on the basic Jira Service Management platform. Join us for our next webinar Dec 16, 2021!

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Private classes and engagements

Looking to enable your admins or users to maximize Jira Service Management? Planning on implementing JSM, or migrating from another tool? Expium offers private custom engagements to ensure focus on your organization's unique environment, goals, and challenges. Whether it is setup, training, or customization, we'll help you realize your goals, and leave you empowered to carry on your mission.

Upcoming webinar dates

EventDateLocation
Jira Service Management FundamentalsDec 9, 2021 Online, 11 am CST
Jira Service Management for ITSMDec 16, 2021 Online, 11 am CST
Jira Service Management FundamentalsFeb 17, 2022 Online, 11 am CST
Jira Service Management for ITSMFeb 24, 2022 Online, 11 am CST
Private ClassYour DatesYour LocationContact Us

Experts

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Steve Terelmes

Practice Lead and Atlassian Certified Professional

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Bryan Darr

Solutions Architect, SPC, and Atlassian Certified Expert

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Scott Price

Solutions Architect, SPC, and Atlassian Certified Expert

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Jason Kidner

Solutions Architect, SPC, and Atlassian Certified Professional

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Elizabeth Wheeler

Solutions Architect, SPC, and Atlassian Certified Professional

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Conner McNeil

Systems Engineer and Atlassian Certified Professional

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