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Enterprise Service Management

Streamline service delivery across your enterprise.


JSM Double Feature

Date: March 7, 2024, 11:00-2:00 pm US/Central

No Cost

This exclusive event combines knowledge and entertainment seamlessly. This event is an exploration Atlassian's enterprise service management solution, Jira Service Management. Our Atlassian Certified Experts will guide you through the core features, real-life use cases, and the integration of ITSM tools like Opsgenie, Bitbucket, Statuspage, and Assets. But that's not all – brace yourself for an hour of side-splitting laughter with our featured comedian. Plus, indulge in lunch delivered right to your doorstep. Mark your calendar, register now, and get ready for a unique event that promises to educate, entertain, and inspire!

Service management solutions that scale

  • Optimize and automate vital processes
  • Maximize the ROI on your asset, configuration, incident, change, and service management solutions
  • Migrate your legacy system to Jira Service Management
  • Enable administrators with live workshop-based training
  • Integrate with your existing systems
  • Match your unique context to Atlassian's suite of products: Jira, Confluence, Jira Service Management, Opsgenie, Assets, and Statuspage

Expium's ITIL and Atlassian certified experts design custom service management solutions for both large and small enterprises across a variety of industries.

Our experts manage engagements transparently using Jira and Confluence, providing visibility into progress, risk, and impediments.


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Agile Play List

Expium’s ITSM Solution Series

Featuring Atlassian’s approach to high-velocity ITSM, an organization’s successful journey from ServiceNow to Jira Service Management, and a deep dive into asset, change, and incident management.


Jira Service Management Fundamentals

In this 1-hour webinar, Expium's Atlassian Certified Experts provide a comprehensive introduction to Atlassian's enterprise service management solution, Jira Service Management, covering basic tool features such as customer portals, SLAs, queues, request types, and knowledge bases, as well as real-life use cases built for our clients. Join us for our next webinar Jun 20, 2024!

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Jira Service Management for ITSM

In this 1-hour webinar, Expium's Atlassian Certified Experts demonstrate Atlassian's full suite of ITSM tools. Observe case studies for incident management, change management, and asset management, using Opsgenie, Bitbucket, Statuspage, and Assets in collaboration with Jira Service Management. This webinar builds on our Jira Service Management fundamentals webinar, which focuses on the basic Jira Service Management platform. Join us for our next webinar Jun 27, 2024!

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Leading the Way: Tech Talks that Shape Tomorrow

In this 1-hour webinar, join our panel of tech visionaries as we delve into the dynamic world of cutting-edge technology. From AI and automation to blockchain and cybersecurity, we'll explore the relevant tech topics that are shaping the future. Our experts provide insightful discussions and practical examples, showcasing real-world solutions that empower you to navigate and leverage the transformative potential of emerging technologies. Get ready to gain valuable insights towards a successful future in the rapidly evolving tech landscape. Join us for our next webinar on !

Customer success

"I can't say enough good things about Expium. They're amazing. They're timely. They helped us out. They're just great." — James Scott, Manager, Store and Support Tool Engineering, JD|Finish LineFive Star

Expium's approach to enterprise service management

At Expium, we strive to empower our clients to succeed beyond our engagements. This means bringing value to every interaction, proactively identifying and solving our client’s underlying challenges, building custom solutions when off-the-shelf won’t do, and approaching every engagement with empathy and transparency.

Expium supports your service management implementation throughout the entire process: discovery, licensing, proof-of-concept, rapid iteration, and end-user training. Additionally, we strive to match the size of your solution to your unique needs, avoiding over-spending and over-engineering.

Related public and private training to aid adoption

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Discover time and cost savings through consolidation, co-terming, and migration of your essential licenses.

Enterprise Service Management Experts

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Steve Terelmes

Practice Lead, SPC, and Atlassian Certified Professional

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Bryan Darr

Solutions Architect, SPC, and Atlassian Certified Expert

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Conner McNeil

Systems Engineer and Atlassian Certified Professional

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Wade Cornett

Business Process Consultant and Atlassian Certified Professional

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Konrad Garus

Systems Architect and Atlassian Certified Professional

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Sam Ayres

Business Process Consultant and Atlassian Certified Professional

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Joshua Selesnick

Coach and Scrum Master

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