Enterprise Service Management
Streamline service delivery across your enterprise.
Service management solutions that scale
- Optimize and automate vital processes
- Maximize the ROI on your asset, configuration, incident, change, and service management solutions
- Migrate your legacy system to Jira Service Management
- Enable administrators with live workshop-based training
- Integrate with your existing systems
- Match your unique context to Atlassian's suite of products: Jira, Confluence, Jira Service Management, Opsgenie, Insight, and Statuspage
Expium's ITIL and Atlassian certified experts design custom service management solutions for both large and small enterprises across a variety of industries.
Our experts manage engagements transparently using Jira and Confluence, providing visibility into progress, risk, and impediments.
Get started
Jira Service Management Fundamentals
In this 1-hour webinar, Expium's Atlassian Certified Experts provide a
comprehensive introduction to Atlassian's enterprise service management solution, Jira
Service Management, covering basic tool features such as customer portals, SLAs, queues,
request types, and knowledge bases, as well as real-life use cases built for our clients. Join us for our next webinar
Jira Service Management for ITSM
In this 1-hour webinar, Expium's Atlassian Certified Experts demonstrate
Atlassian's full suite of ITSM tools. Observe case studies for incident management, change
management, and asset management, using Opsgenie, Bitbucket, Statuspage, and Insight in
collaboration with Jira Service Management. This webinar builds on our Jira Service Management
fundamentals webinar, which focuses on the basic Jira Service Management platform. Join us for our next webinar
Jira Service Management Boot Camp
Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers. Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations. Additionally, this class will introduce Insight, Opsgenie, and Statuspage. Join us for our next class on
Opsgenie Quick Start
Streamline your alerting and incident management with this 1/2 day class designed for tool administrators and team leads. Attendees will practice setting up on-call schedules and escalations, configure tool integrations, and learn Opsgenie best practices.
Customer success
Expium's approach to enterprise service management
At Expium, we strive to empower our clients to succeed beyond our engagements. This means bringing value to every interaction, proactively identifying and solving our client’s underlying challenges, building custom solutions when off-the-shelf won’t do, and approaching every engagement with empathy and transparency.
Expium supports your service management implementation throughout the entire process: discovery, licensing, proof-of-concept, rapid iteration, and end-user training. Additionally, we strive to match the size of your solution to your unique needs, avoiding over-spending and over-engineering.
Related public and private training to aid adoption
Atlassian User Academy
Equip yourself and your teams with the Jira and Confluence fundamentals needed to ramp up productivity in this ½-day class designed for everyday users. Attendees will practice creating, updating, and visualizing Jira issues and Confluence pages, as well as leveraging the integration between Jira and Confluence for effortless reporting.
Jira Boot Camp
Learn the skills needed to tame your Jira instance in this 3-day class designed to teach best practices to both new and experienced admins. Attendees practice all of the elements required to create projects that work for teams upon a robust and easy to maintain Jira foundation. Join us for our next class on
Confluence Boot Camp
Work smarter after this 1-day class designed for users with zero to mid-level experience. Attendees practice the basics of page editing before increasing their comfort level with time-saving features like Macros, Templates, and powerful Atlassian integrations. Join us for our next class on
Atlassian Governance
Maximize the return of your Atlassian investment, whether tidying up or rolling out a brand new Atlassian implementation, in this 1-day class designed for admins and tool owners. Attendees will engage in discussion around the delicate balance between autonomy for teams and the benefits around best practices consistently applied, and learn how to establish guardrails that promote scalability.
Custom Curriculum
No business is exactly the same, and therefore it often makes sense to align teams on tools tuned precisely the way your organization is working. Whether you’re accelerating user adoption, transforming existing processes, or promoting best practices, Expium makes it easy to get your team all the information they need. When Expium designs a Custom Curriculum for your team, the engagement is always private. Prior to the course, Expium will help determine which topics should be emphasized based on your needs.
All upcoming events
| Event | Date | Location | |
|---|---|---|---|
| Introduction to Jira Align | Dec 1, 2022 | Online, 11 am CST | |
| Jira Boot Camp | Dec 5-7, 2022 | Online, 9 am CST | |
| Confluence Boot Camp | Dec 8, 2022 | Online, 9 am CST | |
| Introduction to Confluence | Dec 8, 2022 | Online, 11 am CST | |
| Jira Work Management for All | Dec 15, 2022 | Online, 11 am CST | |
| Successful Atlassian Cloud Migration | Jan 12, 2023 | Online, 11 am CST | |
| Jira Service Management Fundamentals | Jan 19, 2023 | Online, 11 am CST | |
| Jira Service Management for ITSM | Jan 26, 2023 | Online, 11 am CST | |
| Jira Service Management Boot Camp | Jan 31 - Feb 1, 2023 | Online, 9 am CST | |
| Introduction to Portfolio Management in Jira | Feb 9, 2023 | Online, 11 am CST | |
| Private Class | Your Dates | Your Location | Contact Us |
Licensing
Discover time and cost savings through consolidation, co-terming, and migration of your essential licenses.
Enterprise Service Management Experts
Steve Terelmes
Practice Lead, SPC, and Atlassian Certified Professional
Bryan Darr
Solutions Architect, SPC, and Atlassian Certified Expert
Conner McNeil
Systems Engineer and Atlassian Certified Professional
Konrad Garus
Systems Architect and Atlassian Certified Professional
Wade Cornett
Business Process Consultant and Atlassian Certified Professional
