Date: June 8, 2023, 11:00-1:00 US/Central
Enjoy the (free) pizza delivered to you as our Atlassian Certified Experts provide a comprehensive introduction to Atlassian's enterprise service management solution, Jira Service Management, covering basic tool features such as customer portals, SLAs, queues, request types, and knowledge bases with Atlassian's full suite of ITSM tools. Observe real-life use cases built for our clients that tackle incident management, change management, and asset management using Opsgenie, Bitbucket, Statuspage, and Assets in collaboration with Jira Service Management. Bring your questions! Following approval of your registration, you'll receive a link to order your pizza which is scheduled to arrive 10 minutes before the start of this special event.
Expium's ITIL and Atlassian certified experts design custom service management solutions for both large and small enterprises across a variety of industries.
Our experts manage engagements transparently using Jira and Confluence, providing visibility into progress, risk, and impediments.
In this 1-hour webinar, Expium's Atlassian Certified Experts provide a
comprehensive introduction to Atlassian's enterprise service management solution, Jira
Service Management, covering basic tool features such as customer portals, SLAs, queues,
request types, and knowledge bases, as well as real-life use cases built for our clients. Join us for our next webinar
In this 1-hour webinar, Expium's Atlassian Certified Experts demonstrate
Atlassian's full suite of ITSM tools. Observe case studies for incident management, change
management, and asset management, using Opsgenie, Bitbucket, Statuspage, and Assets in
collaboration with Jira Service Management. This webinar builds on our Jira Service Management
fundamentals webinar, which focuses on the basic Jira Service Management platform. Join us for our next webinar
Implement and maximize your use of Jira Service Management in your enterprise with this 2-day class designed for administrators and service desk managers. Attendees practice project and portal setup and customization, configuring ITSM features such as service, change, incident, and problem management, and using popular automations. Additionally, this class will introduce Assets, Opsgenie, and Statuspage. Join us for our next class on
Streamline your alerting and incident management with this 1/2 day class designed for tool administrators and team leads. Attendees will practice setting up on-call schedules and escalations, configure tool integrations, and learn Opsgenie best practices.
Learn how to configure and deploy Assets in this ½ day class designed for JSM administrators. Attendees will practice building schemas, connecting objects to issues, reporting, and automation.
At Expium, we strive to empower our clients to succeed beyond our engagements. This means bringing value to every interaction, proactively identifying and solving our client’s underlying challenges, building custom solutions when off-the-shelf won’t do, and approaching every engagement with empathy and transparency.
Expium supports your service management implementation throughout the entire process: discovery, licensing, proof-of-concept, rapid iteration, and end-user training. Additionally, we strive to match the size of your solution to your unique needs, avoiding over-spending and over-engineering.
Equip yourself and your teams with the Jira and Confluence fundamentals needed to ramp up productivity in this ½-day class designed for everyday users. Attendees will practice creating, updating, and visualizing Jira issues and Confluence pages, as well as leveraging the integration between Jira and Confluence for effortless reporting.
Learn the skills needed to tame your Jira instance in this 3-day class designed to teach best practices to both new and experienced admins. Attendees practice all of the elements required to create projects that work for teams upon a robust and easy to maintain Jira foundation. Join us for our next class on
Work smarter after this 1-day class designed for users with zero to mid-level experience. Attendees practice the basics of page editing before increasing their comfort level with time-saving features like Macros, Templates, and powerful Atlassian integrations. Join us for our next class on
Maximize the return of your Atlassian investment, whether tidying up or rolling out a brand new Atlassian implementation, in this 1-day class designed for admins and tool owners. Attendees will engage in discussion around the delicate balance between autonomy for teams and the benefits around best practices consistently applied, and learn how to establish guardrails that promote scalability.
No business is exactly the same, and therefore it often makes sense to align teams on tools tuned precisely the way your organization is working. Whether you’re accelerating user adoption, transforming existing processes, or promoting best practices, Expium makes it easy to get your team all the information they need. When Expium designs a Custom Curriculum for your team, the engagement is always private. Prior to the course, Expium will help determine which topics should be emphasized based on your needs.
Discover time and cost savings through consolidation, co-terming, and migration of your essential licenses.